Terms & Conditions

Terms and Conditions of Use

Please be advised to read and understand the following terms and conditions before engaging in any transactions on our platform. It is imperative that you fully grasp and assent to all stipulations on this page prior to utilising this website, www.BoltPharmacy.co.uk.

Kindly acknowledge that these terms and conditions are subject to periodic changes. Your utilisation of this website and its associated services indicates your acknowledgment and acceptance of these terms and conditions. Should you dissent or decline to accept these terms and conditions, refrain from further use of Bolt Pharmacy.

  1. Definitions

1.1 We, Us, or Our: Refers to this website, www.BoltPharmacy.co.uk.

1.2 You or Your: Denotes the individual accessing or utilizing www.BoltPharmacy.co.uk.

1.3 Content: Encompasses any images, videos, text, or audio content on www.BoltPharmacy.co.uk.

  1. Usage of the Site

2.1 Bolt Pharmacy is intended solely for non-commercial personal use.

2.2 With any purchases made on our site, you legally bind yourself to:

2.2.1 Our terms and conditions and any referenced documents.

2.2.2 Additional terms that may supersede or augment this agreement due to regulatory, legal changes, or security considerations.

2.2.3 Terms specifically applicable to certain products.

2.3 You acknowledge sole responsibility for:

2.3.1 All costs or expenses incurred in using our site.

2.3.2 Safeguarding the confidentiality of your passwords and other account information.

2.4 This website operates within the jurisdiction of the UK. If accessing from outside the UK, compliance with local laws is your responsibility.

2.5 Accessibility is our aim. Any issues should be communicated to our customer service at hello@BoltPharmacy.co.uk.

2.6 Non-compliance with these terms empowers us to suspend and restrict your access to our site.

  1. Rights and Responsibilities

3.1 This Agreement delineates legal rights and responsibilities under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Electronic Commerce Regulations 2002.

3.2 Company Details

3.2.1 Bolt Healthcare Ltd (trading as Bolt Pharmacy) is registered in England and Wales under company number Bolt Pharmacy. Our number is company number 15149039. We’re at Suite 204a Business First Business Centre, Davyfield Road, Blackburn, England, BB1 2QY .

  • Regulatory Details

General Pharmaceutical Council (GPhC): Registration Number 9012293.

3.4 Supply of Medication

3.4.1 We grant access to online consultation with a qualified UK registered Pharmacist Independent Prescriber.

3.4.2 Undertaking a consultation and purchasing treatment are subject to the terms and conditions herein.

3.4.3 Sharing information with your GP requires your consent; otherwise, the prescriber assumes full responsibility for your care.

3.4.4 Prescribed medication is dispensed by a UK registered pharmacist, as indicated on the provided prescription.

3.5 Warranties

3.5.1 Warranties by You: Truthful and honest disclosure in the online consultation is mandatory. Untruthful answers void the agreement.

3.5.2 Warranties by Us: Confidentiality and proper handling of your information by the prescriber and our pharmacy team.

3.6 Description of Medication

Dependent on the prescription.

3.7 Price

Dependent on the prescription.

3.8 Ordering Goods from Us

3.8.1 As per The Consumer Rights Act 2015, specific legal rights apply.

3.8.2 Goods provided must comply with your legal rights.

3.8.3 No sale of goods to individuals under 18; identity verification may be conducted.

3.8.4 Order completion upon submission of a medical questionnaire to our prescriber.

3.8.5 Acknowledgment post-checkout does not confirm prescriber authorization.

3.8.6 Contact may be initiated for various reasons, e.g., payment issues, referral to GP.

3.8.7 Confirmation of order upon dispatch email receipt; binding contract.

3.8.8 Substitution may occur if requested medication is unavailable.

3.8.9 Packaging may differ from website display.

3.8.10 Legal rights under relevant acts remain unaffected.

3.9 Payment

3.9.1 Accepted debit/credit cards: Visa, MasterCard, American Express.

3.9.2 Secure payment with encrypted gateway; not liable for unauthorized access.

3.9.3 Card charged post-completion of checkout.

3.9.4 All payments undergo authorization checks.

3.9.5 Prices in GBP (£),

3.10 Delivery

3.10.1 Completed by Royal Mail, and DPD; dispatch in state language.

3.10.2 Estimated delivery outlined on information page; tracking supplied.

3.10.3 Delay notification will be sent for factors beyond control.

3.10.4 Delivery to provided address; age and identity verification may be required.

3.10.5 Goods are your responsibility post-delivery.

3.10.6 Alternative delivery address request may be accepted predispatch.

3.10.7  You must be home to accept delivery after placing an order. We cannot replace and refund medicines which were not delivered or delayed due to a missed delivery.

3.10.8 Delivery confirmation is required unless recipient unable to provide details.

3.10.9 Compliance with courier terms post-dispatch, as per 3.10.1.

3.10.10 Post-delivery, you have sole responsibility for goods.

3.10.11 You Must accept out Delivery and Returns Policy when placing an order

3.11 Right to Refund and Cancel

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 – Part 3 – Right to cancel – Regulation 28 specifies exceptions to the right to cancel for medicines.

3.11.1 Due to the nature of the products sold, no refunds once the items have been dispatched. Cancellation up to dispatch is possible.

3.11.2 Full refund will be provided for pre-dispatch cancellation.

3.11.3 Refund issued within 10 days of cancellation notice.

3.11.4 Refund through initial transaction means no fees incurred.

3.11.5 Contract termination does not waive outstanding monetary obligations.

4 Ownership and Intellectual Property Rights

4.1 Ownership of this Site and associated Intellectual Property Rights is retained by us.

4.2 All material on this Site is our copyright unless expressly stated otherwise. Unauthorized use is strictly prohibited.

4.3 Prohibition on the use of trademarks without prior written permission.

4.4 Notice circumvention, deletion, or adjustment is strictly prohibited.

4.5 No legal rights granted except those essential for Site access.

5 Submitting Information to the Website

5.1 Website security is not guaranteed; avoid submitting confidential or valuable information.

5.2 Unwanted Submissions may be used at our discretion, free of charge.

5.3 Information disclosure to third parties is possible when permission given.